1. Context & Purpose
    1. The domain name, an internet based portal, and Anlon, a mobile application, is owned and operated by Anlon Lifescience Private Limited, a company duly incorporated under the provisions of the Companies Act, 1956 (hereinafter, referred to as “Anlon Lifescience” or “We” or “Our” or “Us” or “Company”). The domain name and the mobile application are collectively referred to as “Website”.
    2. The Website is a platform that facilitates the purchase of pharmaceutical products for sale by Anlon Lifescience Private Limited (hereinafter with Anlon Lifescience referred to as “Seller”). The Services would be made available to chemistswho have agreed to become buyers on the Website after obtaining due registration, in accordance with the procedure as determined by Anlon Lifescience, from time to time (referred to as “You” or “Your” or “Yourself” or “User”, which terms shall also include chemistswho are accessing the Website merely as visitors). The Services are offered to the Users through various modes which shall include issue of discount coupons and vouchers that can be redeemed for various goods/ services offered for sale by the Seller.
    3. For the purpose of providing the Services and for other purposes identified in this Privacy Policy, Anlon Lifescience will be required to collect and host certain data and information of the Users. Anlon Lifescience is committed to protecting the personal information of the Users and takes all reasonable precautions for maintaining confidentiality of the User’s personal information. This Privacy Policy has been designed and developed to help you understand the following:
      1. The type of personal information (including sensitive personal data or information) that Anlon Lifescience collects from the Users;
      2. The purpose of collection, means and modes of usage of such personal information by Anlon Lifescience;
      3. How and to whom Anlon Lifescience will disclose such information;
      4. How Anlon Lifescience will protect the personal information including sensitive personal data or information that is collected from the Users; and
      5. How User’s may access and/ or modify their personal information.
    4. This Privacy Policy shall apply to the use of the Website by all Users. Accordingly, a condition of each User’s use of and access to the Website and to the other services provided by Anlon Lifescience to Users is their acceptance of this Privacy policy. Any User is required to read and understand the provisions set out herein prior to submitting any sensitive personal data or information to Anlon Lifescience, failing which they are required to leave the Website immediately.
    5. This Privacy Policy is published in compliance of the (Indian) Information Technology Act, 2000 and the rules, regulations, guidelines and clarifications framed thereunder, including the (Indian) Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011.
  2. What is personal information?
    1. Personal Information means any information that relates to a natural person, which, either directly or indirectly, in combination with other information available with Anlon Lifescience, is capable of identifying the person concerned.
    2. Sensitive Personal Data or Information means Personal Information of any individual relating to password; financial information such as bank account or credit card or debit card or other payment instrument details; physical, physiological and mental health condition; sexual orientation; medical records and history; biometric information; any detail relating to the above as provided to or received by Anlon Lifescience for processing or storage. However, any data/ information relating to an individual that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law shall not qualify as sensitive personal data/information.
  3. Types of personal information collected by Anlon Lifescience:
    1. A User may have limited access to the Website and utilize some of the Services provided by Anlon Lifescience without creating an account on the Website. Unregistered Users can access some of the information and details available on the Website. In order to have access to all the features and benefits on our Website, a User may be required to first create an account on our Website. As part of the registration process, Anlon Lifescience may collect the following categories of personal information from the Users (hereinafter collectively referred to as “User Information”):
      1. Name;
      2. User ID;
      3. Email address;
      4. Address (including country and ZIP/postal code);
      5. Gender;
      6. Age;
      7. Phone number;
      8. Password chosen by the User;
      9. GST number or VAT (whatever is applicable);
      10. Drug Licence No;
      11. Valid financial account information; and
      12. Other details as the User may volunteer.
    2. In order to avail the Services, the Users may be required to place order, on the Website and/ or telephone call the same to Anlon Lifescience in accordance with the Terms of Use and the order will be stored/ disclosed by Anlon Lifescience only in the manner specified in this Privacy Policy and the Terms of Use. The term User Information shall also include any such orders placed or otherwise provided by Users.
    3. Anlon Lifescience may keep records of telephone calls received and made for making inquiries, orders, or other purposes for the purpose of administration of Services.
    4. Internet use:Anlon Lifescience may also receive and/or hold information about the User’s browsing history including the URL of the site that the User visited prior to visiting the website as well as the Internet Protocol (IP) address of each User’s computer (or the proxy server a User used to access the World Wide Web), User’s computer operating system and type of web browser the User is using as well as the name of User’s ISP. The Website uses temporary cookies to store certain data (that is not sensitive personal data or information) that is used by Anlon Lifescience and its service providers for the technical administration of the Website, research and development, and for User administration.
    5. The Website may enable User to communicate with other Users or to post information to be accessed by others, whereupon other Users may collect such data. Anlon Lifescience hereby expressly disclaims any liability for any misuse of such information that is made available by visitors in such a manner.
    6. Anlon Lifescience does not knowingly collect personal data from children.
    7. Anlon Lifescience may in future include other optional requests for information from the User including through User Surveys in order to help Anlon Lifescience customize the Website to deliver personalized information to the User and for other purposes are mentioned herein. Such information may also be collected in the course of contests conducted by Anlon Lifescience. Any such additional personal information will also be processed in accordance with this Privacy Policy.
  4. Purposes for which your information may be used by Anlon Lifescience:
    1. The information which Anlon Lifescience collects from you may be utilized for various business and/or regulatory purposes including for the following purposes:
      1. Registration of the User on the Website;
      2. Processing the User’s orders / requests and provision of Services;
      3. Complete transactions with Users effectively and billing for the products/ Services provided;
      4. Technical administration and customization of Website;
      5. Delivery of personalized information and target advertisements to the User;
      6. Improvement of Services and features on the Website;
      7. Research and development and for User administration (including conducting User surveys)
      8. Non-personally identifiable information, exclusively owned by Anlon Lifescience may be used in an aggregated or non-personally identifiable form for research, statistical analysis and business intelligence purposes, and Anlon Lifescience may sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates.
      9. Dealing with requests, enquiries or complaints and other customer care related activities; and all other general administrative and business purposes.
      10. In case of any contests conducted by Anlon Lifescience in which the User participates, the User Information may be used for prize fulfilment and other aspects of any contest or similar offering.
  5. Disclosure and transfer of your personal information:
    1. Anlon Lifescience may need to disclose/ transfer your personal information to the following third parties for the purposes mentioned in this Privacy Policy and the Terms of Use:
      1. To Anlon Lifescience and other service providers appointed by Anlon Lifescience for the purpose of carrying out services on Anlon Lifescience’s behalf under contract. Generally, these contractors do not have any independent right to share this information, however certain contractors who provide services on the Website, including the providers of online communications services, will have rights to use and disclose the personal information collected in connection with the provision of these services in accordance with their own privacy policies.
      2. To our affiliates in India or in other countries who may use and disclose your information for the same purposes as us.
      3. To government institutions/ authorities to the extent required a) under the laws, rules, and regulations and or under orders of any relevant judicial or quasi-judicial authority; b) to protect and defend the rights or property of Anlon Lifescience; c) to fight fraud and credit risk; d) to enforce Anlon Lifescience’s Terms of Use (to which this Privacy Policy is also a part) ; or e) when Anlon Lifescience, in its sole discretion, deems it necessary in order to protect its rights or the rights of others.
      4. If otherwise required by an order under any law for the time being in force including in response to enquiries by Government agencies for the purpose of verification of identity, or for prevention, detection, investigation including cyber incidents, prosecution, and punishment of offences.
      5. In case of contests conducted by Anlon Lifescience in which the User participates, the concerned User’s information may be disclosed to third parties, also be disclosed to third parties to the extent necessary for prize fulfilment and other aspects of such contest or similar offering.
    2. Anlon Lifescience makes all User Information accessible to its employees and data processors only on a need-to-know basis. All Anlon Lifescience employees and data processors, who have access to, and are associated with the processing of User Information, are obliged to respect its confidentiality.
    3. Non-personally identifiable information may be disclosed to third party ad servers, ad agencies, technology vendors and research firms to serve advertisements to the Users. Anlon Lifescience may also share its aggregate findings (not specific information) based on information relating to the User’s internet use to prospective, investors, strategic partners, sponsors and others in order to help growth of Anlon Lifescience’s business.
    4. Anlon Lifescience may also disclose or transfer the User Information, to another third party as part of reorganization or a sale of the assets of aAnlon Lifescience corporation division or company. Any third party to which Anlon Lifescience transfers or sells its assets will have the right to continue to use the personal data and/ or other information that a User provide to us.
  6. Retention of the information:
    1. All the information collected/ stored under this Privacy Policy and Terms of Use is maintained by Anlon Lifescience in electronic form on its equipment, and on the equipment of its employees. User Information may also be converted to physical form from time to time. Regardless of the manner of storage, Anlon Lifescience will keep all User Information confidential and will use/ disclose it only the manner specified under the Privacy Policy and Terms of Use.
    2. Part of the functionality of the Website is assisting the Sellers to maintain and organize such information to effect sale and purchase of products. Anlon Lifescience may, therefore, retain and submit all such records to the appropriate authorities, or to Sellers who request access to such information.
    3. The Website is also designed for assisting the Users to access information relating to pharmaceutical products. Anlon Lifescience may, therefore, retain and submit all such records to the relevant Users.
    4. Anlon Lifescience will also ensure that User Information is not kept for a period longer than as required for the purposes for which it is collected or as required under any applicable law.
  7. Links to third-party advertisements:
    1. The links to third-party advertisements, third party websites or any third party electronic communication services (referred to as “Third Party Links”) may be provided on the Website which are operated by third parties and are not controlled by, or affiliated to, or associated with Anlon Lifescience unless expressly specified on the Website.
    2. If you link to any such Third Party Links, we request you review the website’s privacy policy. We are not responsible for the policies or practices of Third Party Links.
  8. Security Practices and Procedures:
    1. Anlon Lifescience adopts reasonable security practices and procedures to include, technical, operational, managerial and physical security control measures in order to protect the personal information in its possession from loss, misuse and unauthorized access, disclosure, alteration and destruction.
    2. Anlon Lifescience makes all User Information accessible to its employees only on a need-to-know basis, and binds all such employees to strict confidentiality obligations.
    3. Anlon Lifescience takes adequate steps to ensure that third parties to whom the Users’ Sensitive Personal Data or Information may be transferred adopt reasonable level of security practices and procedures to ensure security of Personal Information.
  9. Users’ rights in relation to their personal information collected by Anlon Lifescience:
    1. All the information provided to Anlon Lifescience by a User, including Sensitive Personal Information, is voluntary. User has the right to withdraw his/ her/ its consent at any time, in accordance with the terms of this Privacy Policy and the Terms of Use, but please note that withdrawal of consent will not be retroactive.
    2. Users can access, modify, correct and delete the personal information provided by them which has been voluntary given by the User and collected by Anlon Lifescience in accordance with this Privacy Policy and Terms of Use. However, if the User updates his/ her information, Anlon Lifescience may keep a copy of the information which User originally provided to Anlon Lifescience in its archives for uses documented herein. In case the User seeks to update or correct, his/ her personal information, the User may exercise these rights by emailing Anlon Lifescience atcare@anlonlifescience.comand communicate the change(s) for updating Anlon Lifescience’s records.
    3. If you, as a casual visitor, has inadvertently browsed any other pages of this Website prior to reading the Privacy Policy and the Terms of Use, and you do not agree with the manner in which such information is obtained, stored or used, merely quitting this browser application should ordinarily clear all temporary cookies installed by Anlon Lifescience. All visitors, however, encouraged to use the “clear cookies” functionality of their browsers to ensure such clearing/ deletion, as Anlon Lifescience cannot guarantee, predict or provide for the behaviour of the equipment of all the visitors of the Website.
    4. If you have inadvertently submitted any personal information to Anlon Lifescience prior to reading the Privacy Policy and Terms of Use, and you do not agree with the manner in which such information is collected, stored or used, then you can ask Anlon Lifescience, by sending an email tocare@anlonlifescience.comcontaining the rectification required, whether Anlon Lifescience is keeping personal data about him/ her, and every User is also entitled to require Anlon Lifescience to delete and destroy all such information relating to him/ her (but not other Users) in its possession.
    5. In case the User does not provide his/ her information or consent for usage of personal information or subsequently withdraws his/ her consent for usage of the personal information so collected, Anlon Lifescience reserves the right to discontinue the services for which the said information was sought.
  10. Additional notes to the User:
    1. Anlon Lifescience does not exercise control over the sites displayed as search results or links from within its Services. These other sites may place their own cookies or other files on the Users’ computer, collect data or solicit personal information from the Users, for which Anlon Lifescience is not responsible or liable. Accordingly, Anlon Lifescience does not make any representations concerning the privacy practices or policies of such third parties or terms of use of such websites, nor does Anlon Lifescience guarantee the accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics, videos, messages or other materials available on such websites. Anlon Lifescience encourages the User to read the privacy policies of that website.
    2. Anlon Lifescience shall not be responsible in any manner for the authenticity of the personal information or sensitive personal data or information supplied by the User to Anlon Lifescience or any Seller. If a User provides any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or Anlon Lifescience has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Anlon Lifescience has the right to suspend or terminate such account at its sole discretion.
    3. Anlon Lifescience shall not be responsible for any breach of security or for any actions of any third parties that receive Users’ personal data or events that are beyond the reasonable control of Anlon Lifescience including, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, etc.
    4. The User is responsible for maintaining the confidentiality of the User’s account access information and password. The User shall be responsible for all uses of the User’s account and password, whether or not authorized by the User. The User shall immediately notify Anlon Lifescience of any actual or suspected unauthorized use of the User’s account or password.
    5. Anlon Lifescience will communicate with the Users through email and notices posted on the Website or through other means available through the service, including text and other forms of messaging. The Users can ask Anlon Lifescience, by sending an email to care@anlonlifescience.comcontaining the rectification required.
  11. Changes in the Privacy Policy:
    1. Anlon Lifescience may update this privacy policy at any time, with or without advance notice. In the event there are significant changes in the way Anlon Lifescience treats User’s personal information, Anlon Lifescience will display a notice on the Website or send Users an email. If a User uses the Service after notice of changes have been sent to such User or published on the Website, such User hereby provides his/ her/ its consent to the changed practices.
  12. Contact information:
    1. Anlon Lifescience addresses any discrepancies and grievances of all Users with respect to processing of information in a time bound manner. For this purpose, Anlon Lifescience has designated the Grievance Officer, who will redress the grievances of the Users expeditiously but within one month from the date of receipt of grievance, and who can be reached by:
      1. Sending a letter marked to the attention of Grievance Officer, Anlon Lifescience to 101/102, Silver Coin Complex, Opp. Crystal Mall, Rajkot, Gujarat-360005, or
      2. Sending an email



ANLON LIFESCIENCE Private Limited (“Anlon Lifescience”) team facilitates processing correct medicines as per order and strives to service the medicines and products in right conditions/ without any damage every time a chemist places an order. We also strongly recommend the items are checked at the time of delivery.

Definition: ‘Return’ means an action of giving back the product ordered at Anlon Lifescience portal by the chemist. The following situations may arise which may cause the action of return of product:

  1. Product(s) delivered do not match your order;
  2. Product(s) delivered were damaged in transit (do not to accept any product which has a tampered seal).

Note: If the product that the Chemist has received is damaged, then do not accept the delivery of that particular item. If after the Consumer opens the packaging to discover that the item is damaged, the same be Return for a refund. Please note that we cannot promise a replacement for all products as it will depend on the availability of the replacement product, in such cases we will offer a refund.

Upon receiving your Return/refund request, Anlon Lifescience shall verify the authenticity and the nature of the request. If Anlon Lifescience found that the request is genuine, it will initiate the return and refund process. However, Anlon Lifescience shall process the refund, once it has received the confirmation from the C&F branch in respect of the contents of the product relating to that refund.

However, in the event of frivolous and unjustified complaints regarding the quality and content of the products, Anlon Lifescience reserves the right to pursue necessary legal actions against you and you will be solely liable for all costs incurred by Anlon Lifescience in this regard.

However, in the aforesaid unlikely situations, if there is something wrong with the order, we’d be happy to assist and resolve your concern. Consumer may raise a return request with our customer care within 07 (Seven) days from the delivery of the product. Anlon Lifescience reserves the right to cancel the return request, if the chemist reaches out to Anlon Lifescience after 7 days of delivery.

The returns are subject to the below conditions: –

  1. Any wrong ordering of product doesn’t qualify for return;
  2. Batch number of the product being returned should match as mentioned on the invoice;
  3. Product purchased under scheme provided by Anlon Lifescience does not qualify for Expiry returns;
  4. Items being returned should only be in their original manufacturer’s packaging i.e. with original price tags, labels, bar-code and invoice;
  5. Partially consumed strips or products do not qualify for return, only fully unopened strips can be returned;
  6. Products which require specific storage conditions or are perishable in nature do not qualify for return (e.g.: vials, injections, vaccines, personal hygiene products etc.).

Goods Return Process:

  1. The chemist shall raise a Return request by sending an email to or call on 0124-4166666
  2. The Anlon Lifescience customer care team will verify the claim made by the chemist within 72 business hours from the time of receipt of complaint.
  3. Once the claim is verified as genuine and reasonable, Anlon Lifescience will initiate the collection of product(s) to be returned.
  4. The chemist will be required to pack the product(s) in original manufacturer’s packaging.

Refund Process: –

  1. Scheme, free goods, cash discounts will be deducted while initiating refund amount from actual invoice Amount.
  2. Government taxes will be adjusted as per state and central law during refund process.
  3. Cash on delivery:
    1. For all refunds, we will refund the amount through bank. The chemist should provide their bank & branch name, account number and IFSC code and we will issue them a cheque or Electronic transfer the money.
    2. The refund will happen within 30 days of receipt an inspection of the goods.
  4. Internet Banking:
    1. In case of the chemist who make payment through online or internet banking, the payment will be made in their respective bank account or payment mode (credit card/debit card) which they have chosen within 30 days after we receive the intimation of cancellation through email or customer support service number.


Customer cancellation:

The chemist can cancel the order for the product till Anlon Lifescience ship it. Orders once shipped cannot be cancelled.

Anlon Lifescience cancellation:

There may be certain orders that Anlon Lifescience are unable to accept and service and these may need to be cancelled. Some situations that may result in your order being cancelled include, non-availability of the product or quantities ordered by you or inaccuracies or errors in pricing information specified by us.

Shipping Charges Policy

Anlon Life science will provide free delivery to minimum order amount (decided by company). If order amount is less than minimum order amount, than company will be levied charges (decided by company) on orders.

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